Fade Golf Company — Shipping Policy

Last updated: October 15, 2026

Order Processing

Orders are prepared for shipment after payment is confirmed. Processing time is separate from the time your package spends in transit.  Please allow up to 2-5 business days for order processing and shipment.

Any product-specific processing times or preorder shipping dates will be noted on the product page. If your order includes an item with a later shipping date, please review that information before purchasing.

Shipping Rates and Destinations

Available shipping destinations, methods, and charges are displayed at checkout before you complete your purchase. Rates may vary based on your delivery address, order size, and selected shipping method.

Delivery Estimates and Delays

Delivery dates are estimates unless expressly guaranteed. Carrier transit times may be affected by weather, holidays, high shipping volumes, or other disruptions.

If we cannot ship within the advertised timeframe—or within 30 days when no timeframe is provided—we will notify you and offer the required option to agree to a revised shipping date or cancel for a prompt refund of the unshipped portion of your order, including applicable taxes and shipping charges.

Shipping Confirmation and Tracking

You will receive a shipping confirmation email when your order ships, including tracking information where available. Tracking updates may take time to appear after the carrier receives your package.

Shipping Addresses and Order Changes

Please confirm that your shipping address is complete and accurate before placing your order.

If you need to update your address or other order details, email fadegolfcompany@gmail.com as soon as possible. Changes may not be possible once fulfillment has begun.

If a package is returned to us because of an incorrect address or failed delivery, we will contact you to discuss reshipment or an eligible refund. Any additional reshipping charge will be confirmed with you before the package is sent again.

Missing, Damaged, or Incorrect Orders

If your package appears lost, arrives damaged, contains the wrong item, or is marked delivered but cannot be located, please contact us promptly with your order number.

For damaged or incorrect items, include photos of the item and packaging where possible. Please retain the packaging while we review the issue. We will work with you and the carrier, as appropriate, to resolve the situation.

International Orders

Where international shipping is available, orders may be subject to import duties, taxes, or customs fees. Unless these charges are expressly included at checkout, they are the recipient’s responsibility. Customs processing may affect delivery times.

Returns and Shipping Costs

Eligible returns must be requested within 10 days of receiving your order. Approved returns receive a full refund to the original payment method, excluding the original shipping cost. Customers are responsible for return shipping.

Please review our Return Policy for eligibility requirements and contact us before sending anything back. These standard shipping deductions do not limit remedies required by law for damaged, defective, or incorrect items.

Contact

For shipping questions or help with an order, email fadegolfcompany@gmail.com.